Blackboard has updated their security certificates, and this has prevented some older software systems from connecting to Blackboard properly. If you are having issues with Blackboard (unable to connect, Jumbled screen views etc.), please run the Blackboard Browser Checker. If the checker indicates your browser is no longer compatible with blackboard, you will need to install an updated browser.
For additional support, contact the Blackboard Helpdesk at 1-800-CDU-HELP or email the Blackboard Helpdesk
PLEASE USE THE CHROME BROWSER FOR BLACKBOARD COLLABORATE
The suggested browser for using Collaborate is Google Chrome. If you do not already have Chrome, please click on the link below to download the browser for either Mac and Windows:
Problems with Proctorio? See our self-help hand out below, "Proctorio Self-Help for Mac and Windows" , or call the Proctorio 24/7 support team 866.948.9248
What is Proctorio?
Proctorio is an automated remote proctoring solution that seamlessly integrates with existing testing platforms and digitally protects the academic integrity of test-takers and educational institutions all over the world.
Protecting the Value and Equality of Education Proctorio ensures the value of online certifications, courses, programs, and degrees; while guaranteeing that each enrolled test-taker is presented with the same opportunities and advantages to accomplish their academic goals.
This is achieved through secure and customization online exam settings that protect exam administrators’ course content, test takers’ privacy and the integrity of all involved.
Blackboard Mobile App Troubleshooting Login Steps
If you log in to the Blackboard App and see a screen similar to the one below, your Blackboard App may not be properly connecting to the CDU Blackboard.
Follow these steps to correct the issue: